TERMS AND CONDITIONS
A consultation is required for all hair colouring services.
A skin test is required at least 48 hours prior to all hair colour services and eye treatments.
A deposit may be required at the time of booking. Deposit requirements and cancellation terms are outlined in our Cancellation Policy.
If you need to cancel or reschedule your appointment, please refer to our Cancellation Policy for full details regarding notice periods, deposits and cancellation charges.
Please note that the salon is closed on Wednesdays. Voicemails and online cancellations can still be made outside opening hours.
If you are running late, we will always do our best to accommodate you, however we may need to shorten or amend your service to avoid delaying other clients.
Cheques are not accepted.
Offers and promotions may be amended or withdrawn at any time and are subject to management discretion.
Please inform us of any medical conditions, allergies, pregnancy, medications or changes to your health prior to your appointment, as this may affect the suitability of certain treatments.
Gift vouchers are valid for 12 months from the date of purchase unless otherwise stated.
NHS staff receive 10% discount across all treatments with valid NHS identification.
When booking online, please ensure you select the correct salon location before confirming your appointment. We cannot be held responsible for incorrect bookings made by clients.
When completing online consultation forms or patch test questions, all information provided must be accurate and truthful. Failure to do so may result in your appointment being cancelled.
Hair colouring services cannot be carried out on anyone under the age of 16. Clients aged 16–17 receiving colour services must be accompanied by a parent or guardian.
We reserve the right to refuse or discontinue treatments where we believe it is unsafe, unsuitable or not in the client’s best interests.